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Reporting an Outage
Power outages occur for a variety of reasons. They typically result
from lightning striking power equipment, from tree limbs or other
vegetation falling on electric wires, from animals coming in contact
with lines, or from equipment malfunction.
If You Lose Power:
Stay Away From Downed Power Lines!
- Before calling the Co-op during a power outage, check to see
if others in your area have lost power. This information will
help us determine the cause of the outage. If others have
lights and you don't, check your home's panel box. A blown fuse
or tripped circuit breaker could be at fault.
- If you've determined that the source of the interruption is
outside your home, call the Co-op at once. Keep the
CVEC ACTION outage number near your phone
so you can find them quickly (800-367-2832).
- If you are without power for an extended period, turn off large
electric appliances and equipment. This practice prevents
circuits from being overloaded if refrigerators, water heaters,
computers, TVs, and other appliances come on all at once when
power is restored.
- Keep one lamp on so you will know when the power is restored.
- Keep the door to your refrigerator or freezer closed. If your
door seals are tight, your food will normally be safe for several
hours without power.
- Once your power has been restored, remember to plug in or turn
on any needed electric appliances or equipment that you shut
off during the outage. Also restock your emergency supplies.
Our crews are on call and will respond 24 hours a day to restore
service as quickly as possible. Call CVEC at
The CVEC ACTION System
Call our Storm Response System, "ACTION", to help us restore power
quickly. Call 800-367-2832 day or night to report
Thank you in advance for helping to identify where a fallen tree or
bad weather may have damaged our distribution lines. With your help
we will locate the problem and restore service as quickly as possible.
- Our automated system can identify your location by caller ID
or by the information that you provide.
- Have the name in which the account is listed, your name, and
phone number ready.
- Pole number and account number from your billing stub can be
- Note the time of the outage and your location.
- Tell us about any flashes or unusual noises that may identify
the source of the problem.
Warning for Standby Generator Operators!
If you use a standby generator during power outages, remember improper
generator hookup can create serious problems in safety and service.
It's very important for your home to have the proper transfer switch.
This switching device is used to transfer the electric service from
the power line to the generator. If the switch is not used, feedback
from the generator on to our power lines could endanger the lives
of line crews working to restore your power. Feedback could also
damage your generator, home wiring, and appliances.
Please contact CVEC (800-367-2832) before installing
and using standby generators. We can provide helpful safety information
and will also document your account that you have a generator that
may be operational during an outage.
While CVEC does all it can to prevent outages and to restore
electricity quickly, you can take steps to make your situation as
safe and as comfortable as possible. Prepare an outage kit before the
lights go out and include the following:
- extra batteries
- candles & matches
- wood for fireplace
- kerosene, propane, or oil lamp and appropriate fuel
- paper plates and plastic utensils
- stored water
- battery operated radio and clock
- extra blankets or sleeping bags
- portable fire extinguisher
- manual can opener
- canned goods or other easily prepared foods