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Serious Medical Conditions
If someone in your household depends on electrically operated medical equipment such as dialysis machines, oxygen machines, or heart monitors, you should contact CVEC to ensure that we have a Serious Medical Condition form on file that has been certified by your doctor.
If you have a serious medical condition, please notify CVEC and the Co-op will provide you with a 10-day payment extension, if requested, while you have the form certified by your physician and returned to CVEC.
- Once the form is returned you will be entitled to a 30-day payment extension from the date of your request.
- You are entitled to two 30-day payment extensions per 12-month period, initiated by your request to CVEC.
- The two 30-day payment extensions my be used in consecutive months.
- For more information, visit the Virginia State Corporation Commission website.
In addition, this information will be available to Outage Management System, which will alert us that a designated household with electrical medical equipment is without electric service. CVEC will attempt to restore service as soon as possible, working in accordance with best practices and existing conditions. However, it may be advisable to seek medical assistance in extended outage situations.
In the event of a planned maintenance outage, we will attempt to contact you to ensure your health is not compromised.
CVEC recommends that the member acquire a backup power supply, such as batteries or a generator, for electric medical equipment as CVEC cannot guarantee uninterrupted electric service.
Email Customer Service or call 800-367-2832.
Safety and Educational Programs
Central Virginia Electric Cooperative offers programs designed to educate customers regarding electrical safety and energy efficiency. These programs are available on request to schools, businesses, church groups, or other community organizations in the Cooperative's service areas.
Email CVEC's Customer Service Department or call 800-367-2832 to arrange a program for your group.
Electric Safety Tips for Kids
- Never play with electric appliances, tools, or electric outlets.
- The television needs to have a free flow of air around it so it does not overheat and start a fire. Do not lay anything on top of the TV.
- Never fly kites, model airplanes, or balloons near overhead power lines.
- If you are going to climb trees, be very careful to never climb one that has power lines through or near the limbs. You would be in danger if you actually touched the wires. Also, the wind or your weight might bring a limb in contact with a wire, causing a danger of electrocution to anyone in or near the tree.
- If you come upon an overhead power line that is low or lying on the ground, always assume that anyone who touches it or comes near it will be killed. A low-hanging wire or one lying on the ground can suddenly move some distance if blown by wind or even if jolted by electricity in the wire itself. Always stay a good distance away from these lines.
- Do not play on or near transformer boxes. Definitely do not put any objects in openings in the transformer case. If you see a substation fence that is not locked, you should tell your parents immediately so they can call the power company. Substations can be as dangerous as an overhead line being down and you should treat them the same way. Stay Away!!!
What To Do in an Outage
Learn step-by-step instructions on what to do if you lose power and on how to report your loss of service to CVEC.